Adapting to New Market Conditions: Viatel’s Strategic Collaboration with ArmorPoint in Response to NIS2 Regulations.
TL;DR Viatel partnered with ArmorPoint to enhance its cybersecurity offerings and comply with new regulations like NIS2. This collaboration allowed Viatel to rapidly launch new managed SOC and SIEM services, strengthening its market position and providing clients with advanced cyber resilience.
The challenge
Acmes security team was drowning. Four disconnected tools — a legacy SIEM, three EDRs across acquired offices, a separate GRC platform — meant analysts were spending 60% of their shift moving data between consoles instead of investigating threats.
The triggering moment: a routine PCI audit revealed control evidence was being collected manually, screenshot by screenshot, by a single overworked compliance lead. The exception list grew faster than it was being cleared. Something had to change before the next audit cycle.
The solution
ArmorPoint replaced the legacy SIEM as Acmes normalization layer. Existing EDRs were ingested as data sources, not replaced — a critical requirement given recent investment in those tools.
The 24/7 U.S.-based SOC took over Tier 1 triage within two weeks. Acmes analysts shifted from reactive alert-handling to threat hunting and architecture work. Compliance evidence started collecting itself, linked to live signals instead of point-in-time screenshots.
The results
Within the first 90 days: alert volume dropped 70% as correlation rules tuned to Acmes environment filtered out the noise. Mean time to triage went from 47 minutes to under 12. PCI DSS v4.0 control coverage hit 94% — up from 61% — with zero manual evidence collection.
The CFOs favorite outcome was not the security metrics. It was the SOC cost line dropping by 35% in year one despite getting more coverage.
We expected ArmorPoint to solve our SOC problem. We did not expect it to solve our compliance problem in the same quarter. That was the surprise.
CISO, Acme Financial Services